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Mastery provides exclusive experience in training and business development in the market as we believe that working according to standards will achieve unmatched success to the organizations and individuals. Therefore, Mastery was established by a group of high expertise and qualifications who are keen to create the right training and development environment according to international standards. Since fulfilling the customer needs is urgent issue; Mastery adapts training programs and consulting services to fit all business needs and sectors, Mastery seeks to achieve the desired development for organizations and individuals by creating proper training environment and qualified trainers to improve their knowledge, skills and attitudes and as a result enhancing performance and work results.
Mastery believes that business development is essential and this will start by consulting that helps in organizations growth and sustainability. Experts in the consultancy areas will provide their exclusive expertise to guide business to the right track. Mastery consulting specialties contains Training Department Establishment, Customer Service Department Establishment, Call /Contact Center Establishment, Curriculum and standard Training Packages Development, Management Consulting, Quality Assurance Consulting, Customer Service Consulting, Training Consulting, and Sales Boosting Consulting.
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Business Development Manager
Training Manager
Business Developer
Khaled is the Business Development Manager of Mastery for Business and Training Development, he is a sales and customer care expert starts his career at "Orange" which is the largest telecom operator in Jordan, worked as a corporate accounts manager at "Viacloud Jordan", The last position of Khaled before this is a Business Development Manager at "CMG", The main focus of experience was in Elite, VIP and corporate accounts management and business development, increasing revenue and improving the customers satisfaction and quality of service was the main responsibilities. Khaled has an excellent record as a specialist trainer in sales and customer care field, plays a key role in training and development the employees of many laarge banks in Jordan, he has a master degree in business administration (MBA) from Al- Yarmouk University, and B.S degree in computer information system from Al Al-Bait University.
Has fully and successfully managed 5 projects for Migrate with a key role as training and mentoring manager, material developer, trainer, and mentor. An entrepreneur believes in opportunities and marketing network. A female cofounder who established a successful business among a group of founders in training and development services.
Noor was honoured to join Goldman Sachs Leadership and Entrepreneurship Program for women in MENA. The program was held in 2016 with intensive training, coaching, mentoring, networking activities. Since then she applied and customized what she learnt to programs she worked on.
As a continuous learner, she is always keen to attend training and seminars to broaden her experience in up-to-date topics, accept challenges to enlarge and scale her business activities. Noor is also certified with non-formal learning (Dialogue Learning and Adult Education) provides her the confidence and talent to manage design training material, delivering training, assessing needs, and evaluating programs to make sure it achieves program goal.
Noor has also attended mange training in Jordan and Spain concerning Social Change, Gender Equity, Equal Opportunity, Human Rights). Implemented the techniques and ideas on ongoing training sessions and even developed them to fit with context and training needs.
Having a technological background, Noor has worked in Telecom and Technology Sector for 11 years. This experience is a privilege to utilize all internet platforms and apps to boost business growth. She has 15 years experience in total.
He holds a Bachelor degree of Finance and Banking Science from Al-Balqa Applied University. He has 3 years of experience in NGOs projects contributed to all skills development projects by coordinating with teams, delivering training, mentoring, market research, and collecting and writing information as reports for analysis.
Also he has a certificate of attendance for the project management professional program (PMP).
Before, he worked in different sales channels and production. Muath proofed to have high communication with colleagues, clients, participants and all vendors.
He has a finance background, certified trainer and a good mentor helping others to boost their businesses.