The program aims at providing participants with the required
knowledge, skills, and attitudes that cover essential and critical
topics in SC CRM.
At the end of the program; the participants will be able to:
•Understand Customer Service Concept through Social Media.
•Distinguish between all Social Media Channels (Facebook, Twitter, Instagram, Chat).
•Recognize professional interaction with customers through social media.
•Assess customers complaints and direct to concerned channels.
•Reply with confidence and positive attitude to customers inquires.
•Measure customers’ satisfaction through social media.