Delight your customers through Social Media

Delight your customers through Social Media


Category: Customer Service

Description

The program aims at providing participants with the required

 knowledge, skills, and attitudes that cover essential and critical

topics in SC CRM. 

At the end of the program; the participants will be able to:
•Understand Customer Service Concept through Social Media.
•Distinguish between all Social Media Channels (Facebook, Twitter, Instagram, Chat).
•Recognize professional interaction with customers through social media.
•Assess customers complaints and direct to concerned channels. 
•Reply with confidence and positive attitude to customers inquires.
•Measure customers’ satisfaction through social media.

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